1. Acceptance of terms
These Terms of Service govern use of Lumicura (the "Service"). They apply to two kinds of users:
- The Customer — the parent organization, school, district, or diocese that subscribes to the Service, signs an order form, or creates the account. If you accept on behalf of an organization, you confirm you have authority to bind it.
- Authorized Users — the individuals the Customer invites to use the Service, including parents, guardians, staff, faculty, committee and board members, and volunteers.
By creating an account or using the Service, the Customer and each Authorized User agree to these terms; "you" means whichever of them is using the Service. If you do not agree, do not use the Service. These terms, together with any order form, our Privacy policy, and our Data processing addendum, form the entire agreement between the Customer and Lumicura. The Customer's own configuration and policies also govern what its Authorized Users may do.
2. The service
Lumicura is software-as-a-service (SaaS) that helps parent organizations and schools coordinate their parent community — announcements, volunteer scheduling, commitment-point tracking, family directories, and related tooling. It replaces the patchwork of email blasts, group chats, and shared spreadsheets with one place. Subject to these terms, Lumicura grants the Customer and its Authorized Users a non-exclusive, non-transferable right to access and use the Service during the subscription term.
Lumicura is a coordination tool, not a system of record for student data. We do not hold student academic grades, attendance, or health records — those stay in your school's student information system. Messages sent through the Service may be screened by automated content moderation to keep the community safe. We may improve, add, or retire features over time; we will not materially reduce a core capability you rely on without reasonable notice.
3. Accounts & roles
Access to the Service is role-based. The Service provides a set of roles that determine what each person can see and do — from a parent who sees only their own family's information, up to an administrator who runs the whole organization. The Customer decides which roles apply to its organization, assigns them to its Authorized Users, and — on higher-tier plans — can tailor them further, so that each person has only the access their responsibilities require.
The Customer is responsible for assigning roles appropriately, for provisioning and de-provisioning accounts, and for the actions taken under accounts it creates or manages. Each Authorized User is responsible for keeping their own credentials secure and for their own use of the Service. Registration is roster-verified: only people the Customer's roster recognizes can create an account.
4. Customer responsibilities
You agree to:
- Provide accurate, current information when setting up and operating your organization.
- Use the Service lawfully and only for the legitimate operation of your parent organization or school.
- Keep your accounts secure — use strong credentials, enable two-factor authentication where required, and promptly revoke access for people who leave your organization.
- Obtain any consents your organization needs to enter family contact information into the Service.
You are responsible for activity that occurs under your accounts. Tell us promptly at security@lumicura.org if you suspect unauthorized access.
5. Acceptable use
You agree not to:
- Abuse, harass, or harm other users, or use the Service to distribute spam or unsolicited messages.
- Upload or share illegal content, or content that infringes others' rights.
- Attempt to breach, probe, or circumvent the security of the Service or access another customer's data.
- Reverse-engineer, scrape, overload, or interfere with the Service or the infrastructure it runs on.
- Resell or sublicense the Service without our written permission.
Good-faith security research is welcome under the safe-harbor terms on our Security & trust page. We may suspend access that puts the Service or other customers at risk, and will restore it as soon as the risk is resolved.
6. Fees & billing
New organizations start with a 30-day free trial — no card required to begin. After the trial, paid plans are billed according to the plan or order form you select.
Payments are processed by Stripe; we never store full card numbers ourselves. Where your organization runs buyouts or fundraisers through the Service, those transactions are also handled through Stripe, and Stripe's processing fees apply.
Fees are billed in advance and are non-refundable except as required by law or as stated in these terms (see Availability & SLA for service credits). If a payment fails, we will notify you and may suspend paid features until it is resolved.
7. Data ownership
Your data is yours. The Customer — the parent organization or school — is the controller of the data it puts into the Service and owns that data. Lumicura is the processor: we process customer data only on your documented instructions to provide and support the Service.
We do not sell customer data, share it for advertising, or use it to train machine-learning or AI models. The full terms governing how we process your data — including sub-processors, breach notification, and cross-border transfers — are set out in our Data processing addendum.
The Service itself — the software, design, and documentation — belongs to Lumicura and its licensors. These terms grant you a right to use it, not any ownership of it: you own your data, we own the tools.
8. Availability & SLA
We target 99.9% monthly uptime for the Service. For any calendar month that falls below this target, eligible Customers may request service credits as described in the order form or applicable SLA.
Scheduled maintenance, factors outside our reasonable control, and your own configuration or connectivity are excluded from the calculation. Current and historical uptime is published, login-free, at our status page.
9. Termination
Either party may terminate the agreement with 30 days' written notice. We may suspend or terminate sooner if you materially breach these terms (including the acceptable-use rules) and do not cure the breach within a reasonable period after notice.
On termination, your data does not disappear overnight. Consistent with the continuity commitments in our Data processing addendum and on our Security & trust page, you keep 90 days of read-only access to retrieve your information, and you may take a full export in machine-readable formats (JSON, CSV, iCal). After that period we delete customer data on the schedule described in the DPA.
10. Warranties & disclaimers
We provide the Service with reasonable skill and care and will use commercially reasonable efforts to keep it secure and available as described here and in the DPA.
Except as expressly stated, the Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all other warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or entirely error-free.
11. Limitation of liability
To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of or related to the agreement.
Each party's total aggregate liability arising out of or related to the agreement will not exceed the fees paid or payable by you to Lumicura in the twelve months preceding the event giving rise to the claim. These limits do not apply to a party's liability for fraud, willful misconduct, or other liability that cannot be limited under applicable law.
12. Changes to these terms
If we make a material change to these terms, we will announce it to your super-admins 30 days in advance so you have time to review it.
To be explicit about what we will not do: there is no clause that lets us change these terms silently or unilaterally without notifying you, and there is no clause granting us rights to train AI on your data. That matches the stance stated across this site, and we intend to keep it that way.
13. Governing law
These terms are governed by the laws of the United States and the State in which Lumicura is organized, without regard to conflict-of-laws principles. The parties submit to the courts located there for any dispute that cannot be resolved informally.
14. Contact
Questions about these terms? Email hello@lumicura.org. For security matters, use security@lumicura.org; for privacy and data requests, privacy@lumicura.org.
Related documents: Privacy policy · Data processing addendum · Security & trust · Trust center.
